Mobile Applications

SMS Agent

When most people think of chatting on a computer, they think in terms of instant messaging. Instant messaging involves a live connection with another user, during which you type and share text messages in real time. Although instant messaging is incredibly useful, it requires a special client application and, perhaps more important, a live connection that remains constant throughout the conversation. You can certainly download and install an instant messaging application on your machines, but you might find it isn't necessary because you can use SMS and multimedia messages to closely simulate an instant-messaging conversation.

The same SMS message can be used in a very effective manner to get queries to your issues. The recent technology has enable you to forward your queries to a predefine SMS number and on the other side an call centre agent receives the same as an pop-up on its machine ( like an IM ) and he can chat with you to solve all your queries.